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HAVE QUESTIONS?
FREQUENTLY ASKED QUESTIONS
We understand that sending money internationally can raise many questions. Here are the most common questions our customers ask about our money transfer services, security policies, and business operations.
We use bank-level encryption and comply with international financial regulations. All transfers are monitored 24/7 with advanced fraud detection systems. Your personal and financial information is protected with SSL encryption and we never store sensitive payment details on our servers.
Transfer times vary by destination and payment method. Most transfers are completed within minutes to a few hours. Bank deposits typically take 1-3 business days, while cash pickup and mobile wallet transfers are usually available within minutes of sending.
Our fees are competitive and transparent with no hidden charges. Fees vary based on the transfer amount, destination country, and payment method. You'll see the exact fee and exchange rate before confirming your transfer. We offer better rates for larger amounts and frequent customers.
For verification, you'll need a valid government-issued ID (passport, driver's license, or national ID card) and proof of address. For larger amounts, additional documentation may be required to comply with anti-money laundering regulations. The verification process is quick and secure.
Yes, we support major cryptocurrencies including USDT, Bitcoin, and Ethereum. You can send crypto directly or convert fiat currency to crypto for transfer. Our secure digital wallets ensure safe handling of all cryptocurrency transactions with competitive conversion rates.
STILL HAVE A QUESTION?
Can't find the answer you're looking for? Our customer support team is here to help you with any questions about our money transfer services.
"I've been using their services for over two years to send money to my family overseas. The process is always smooth, rates are competitive, and the customer service is excellent. Highly recommended!"
BUSINESS & POLICIES
BUSINESS HOURS & SECURITY POLICIES
Our online platform is available 24/7 for transfers. Customer support is available Monday to Friday 8 AM to 8 PM, and weekends 9 AM to 5 PM (local time). For urgent inquiries outside business hours, you can use our live chat or WhatsApp support.
If your transfer hasn't been picked up or deposited, you can cancel and receive a full refund minus any third-party fees. For completed transfers, refunds are processed case-by-case. We recommend double-checking recipient details before confirming your transfer.
We are licensed and regulated by financial authorities in all countries where we operate. We comply with anti-money laundering (AML) and know-your-customer (KYC) regulations. All transactions are monitored for compliance with international financial laws and sanctions.
Transfer limits vary by country and verification level. For new customers, daily limits typically range from $500-$2,000. Verified customers can send up to $10,000 per transaction. Business accounts have higher limits. Contact us to discuss limits for large transfers.
Every transfer receives a unique tracking number. You can track your transfer status online, through our mobile app, or by calling customer service. We also send SMS and email notifications for key milestones including when the transfer is ready for pickup or has been deposited.
Need Immediate Help?
Call Us
+01 (977) 2599 12
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Available 24/7Email Support
onusgroup10@gmail.com
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